Customer service was exceptional from my initial inquiry through design process. Response time was very quick, sometimes just a few minutes. They also honored my delayed shipment request to accommodate a Christmas delivery. Custom Rug was the favorite gift and one that will be used everyday of the year.
We have ordered area rugs, runners and (many since they make great gifts!) entry way mats a few times from Rugs that Fit and have always had impeccable service. The quality of the rugs are superb! Customer service is exceptional and extremely important to us. All of our questions and requests were handled in a timely manner and to our satisfaction. Especially helpful that they can refer to previous orders and help evaluate our needs based on them. Looking forward to decorating our next room!
I am so in love with my new rug! It’s very thick and luxurious
Rug turned out great. Looks great at our cabin
Customer service was exceptional! My doormat is perfect - high quality! Exactly what I wanted!